The great restocking charge scam…

Beware of a company called Tek (aka Tekstop), who lurk in the depths of Amazon UK’s marketplace. From them I ordered a 16GB MicroSD card, as per this screencap from Amazon.


They sent me a MicroSDHC card.

MicroSDHC is not backwards-compatible with MicroSD, so the card was useless. I sent it back, having first emailed Tek.

I then got an email from some cretin at Tek, claiming that MicroSD and MicroSDHC were exactly the same, so my return would be subject to a 15% restocking charge! This thing, even with its packaging, weighs but a few grams – putting it back in stock costs bugger all, and it’s high time the scam was made illegal. It can almost never be justified. It can’t be justified at all, when they send an item different to the one offered for sale

As you can see from the screencap, what was offered, and what I ordered, was a MicroSD card, not MicroSDHC, you don’t need to be a genius to understand that I was sent the wrong item. Or, perhaps – and this really isn’t my problem, so no way should I be penalised – that the wrong item was offered for sale and it still is, albeit from another supplier.

Tek claim that there is no such thing as a 16GB MicroSD card**, the maximum size being 4GB – so why, in that case, did they offer one for sale? Whether it’s true or not, I have no idea, and it matters not at all.

**So how come Amazon have a picture of one on their website?

Think about this, though – Tek offer for sale something that doesn’t, by their own admission, exist. A reasonable person would ask why? A cynical bugger, like me, is forced to wonder  how many 15% restocking charges Tek is making off the back of this?

Just make sure you’re not a contributor.

We’re not, by the way, talking about a lot of money in my case, it’s £3.52 – it wouldn’t even buy me a couple of pints – but there’s a principle at stake.

I’ve lodged a formal complaint with Amazon, and I see no reason why this shouldn’t be resolved in my favour – it couldn’t be any more clear-cut than its is, whether it’s accidental or deliberate. An item different to the one ordered, and thus not usable, was supplied – I want my money refunding in full! The fact that 16GB MicroSD cards might not exist is entirely irrelevant.

The information about the incompatibility of MicroSD and MicroSDHC cards is available online, but even before I found that I’d tried a MicroSDHC card in my new mobe, and the device can’t even see the card. QED.

This post also relates to this earlier one.

Update, November 16:- I have received an email from Amazon, confirming that I will receive a full refund. They have also asked me to review the transaction on their website. I tried, but with only 400 characters, it was impossible, so I tried to insert a link to this post, but it wasn’t having that, so I conteneted myself with saying that Tek Online are:-

Incompetent.
Unscrupulous.
Less than honest.

Let’s see if that ever gets published.