I’ve described, at length, the shambles that was my Amazon delivery routed through Yodel couriers, so I’m not going to do it again, but last night my Twitter timeline became one long, enraged, cry for help as victims of Yodel’s incompetence vented their frustration.
I can tell you – though I can’t cite my source without dropping someone in the mire – that Yodel already have a massive backlog, without having the slightest clue what they’re going to do about it, and the Christmas rush is barely under way. How much worse is it going to get?
It’s clear, from last night, that it’s utterly pointless talking to Yodel – they either leave you hanging on the line until you get cut off, or simply don’t answer – or just pour a torrent of bullshit in your ear if they do. And I can tell you, from personal experience, that they don’t reply to online enquiries which detail their fuckuppery and ask for an explanation and a firm delivery date.
In the end, I emailed Amazon, on Monday, saying that unless they could light fire under Yodel I’d be minded to cancel my order (I’ve covered Amazon’s initial and inept response to that here). At 16.48 on Monday, my package was listed as out for delivery. At 15.00 Tuesday, it finally arrived. It should have been here last Thursday. Last Wednesday, Yodel passed it to another courier who, instead of delivering it to me, buggered about with it until Friday, then delivered it back to Yodel. That, at least, is what Yodel’s tracking applet says (and I have screencaps to prove it).
So, anyway, if you know it’s Yodel that’s causing your delivery problems, don’t waste time talking to them – that only hides the problem from the sender.
You absolutely must make the sender aware of what a total fuck-up Yodel are, by complaining directly to them, loudly and repeatedly, if necessary, and threatening to cancel if they don’t do something about it. I would, though, based on Amazon’s response, use the most basic of English, and say that you are “seriously considering cancelling,” or you are “thinking seriously of cancelling” – and even then there’s a risk that they’ll still interpret that as “cancel immediately and give me a refund!” as they did with me, until I set them straight.
Whatever you do, you really must make the senders aware of the situation, not just bitch about it on Twitter. Because if you don’t, the situation is never going to get any better. Hell, there was even an item on Radio 4 yesterday about how horrendous Yodel are.
Yodel’s website, by the way, boasts that they now offer an international service. Given that coping with a domestic service is way beyond their capabilities, the thought of how much worse they can become on the international stage is one that fills me with horror and dismay.
Yodel, useless bastards that they are, deserve to have every contract terminated without delay, before they damage the online shopping industry.
It will – very soon, I think – become a selling point among online retailers to boast that they don’t use Yodel. If so, they’ll be the ones getting my business, not the ones who keep using Yodel despite knowing that all they’re doing is pissing off their customers.