This is their reply to my protest that taking two bloody months to resolve my complaint is ludicrous:-
Thank you for your email. I have spoken with the Lead Nurse for the Division of Medicine and he has read your recent email. As your complaint is fairly complex it was decided to give a period of 45 days for investigations. As I gave you a date of 35 working days we will of course aim to complete investigations by the 13.07.12.
I apolgise for any inconvenience caused.
And they can’t even be arsed to hit the spellcheck button, a major discourtesy in my book.** Nor can they count – 35 days takes us to June 29.
**Call me old-fashioned, but I apply the same standards to email as I would to a letter. There’s no reason not to.
What they fail to grasp, or, more likely, don’t give a shit about, is that Dr. Nick Newall has done absolutely bugger all for me in 4 months (and counting), and that I actually do need help, in terms of medication.** That is the crux of my complaint, a look at my records will verify it, so wherein lies the complexity?
**I could self-medicate – I know exactly what I need – but I shouldn’t bloody have to!
The tests I pulled out of are a complete irrelevance, as we already know what’s wrong with me and they won’t aid recovery, because recovery isn’t an option. I need the support of appropriate medication. And I need it now.
I’m not getting it and it appears the APH has absolutely no intention of providing it.