Warning: Sweary! I’m goddamned furious!
On Wednesday I ordered a Samsung Galaxy Tab 3 from Amazon, who couldn’t be bothered telling me that they had no stock in the UK and it was coming from Germany. Which, when I found out, posed a couple of questions, like why didn’t they tell me and would it be UK-compatible? (Potential voltage problems for a start.) So I cancelled it, not least because the original Thursday delivery had been stretched to Monday.
I then ordered one from Ebuyer, for delivery today. One snag – my order hasn’t yet been processed, though they have bloody well taken my money!
As soon as I got up this morning I contacted Ebuyer at 08.38 – they don’t use email, they use “Enotes”. In my experience – other companies call them tickets – these get a response that is no better, and often worse, than basic email. I understand the logic – it takes the messages out of the general morass of emails and makes them easier to identify. Sadly, it doesn’t seem to make for a quicker response.
It took 7 hours to find out that Ebuyer had absolutely no bloody idea what was going on with my order, but their customer service drone promised to get back to me. I wasn’t going to hold my breath.
I found that Ebuyer had a Twitter account, so I put the question to them – what the hell did I have to do to get info out of Ebuyer?
Person there was much more on the ball and 8 hours after I first made contact with Ebuyer this morning, I was told their supplier had fucked up in some manner that wasn’t explained, and my order had not been despatched on Thursday but would be despatched tonight.
Now you might think, as any reasonable person might, that the supplier, having pissed me about – and off! – might be minded to make an effort, and deliver tomorrow. How hard can it be? And it would (might!), help me regain some lost good will, but no! Not a bit of it.
They seem content for my order to sit festering in some fucking depot all weekend, probably getting damp in the back of a van, while I get increasingly pissed off and frustrated!
If it wasn’t for the fact that I’d have to start the whole process again – and might wind up cursed with even more fuckwits; there seems to be no shortage of them – I’d have cancelled the bastard. The way I feel I still might!
And I wouldn’t mind but, like Amazon, Ebuyer had no stock and didn’t think they needed to tell me – they just took my money and farmed out the order to some incompetent gobshite who is clearly about as much use as tits on a bull,** and then forgot about it. It beggars belief.
**Not only did Ebuyer not bother to follow up my order, the clowns they gave it to didn’t bother to tell them that they’d fucked up. What the hell is wrong with these people?
And, Ebuyer – why did I get no response until I screamed at you, 7 hours later? Don’t you respond to polite enquiries? Just brush them aside and focus on the trouble-makers and the angry? Looks that way to me.
And now I’m still going to have to wait until Monday for the fucking thing! It’d better be worth it after all this.
Oh, and I can hear you there, at the back, whispering “Why does he need another tablet?”
Simple. I want to sit on the couch, in the evening, reading/watching TV, in comfort, while remaining online and connected to Twitter and my email.
I have a Kindle Fire HD and an iPad 3. The Fire runs Amazon’s own apps, which are deeply crap (at least those medical apps I particularly want are, where they even exist), while the Google Android apps are far better but won’t run, or even install, on the Fire (you might want to bear that in mind if you’re thinking of buying one). The iPad 3 apps are fine, same as the standard Android, but the iPad is simply too heavy for more than very limited use (remember, I’m disabled and, compared to “normal” people, quite weak), and the Fire isn’t exactly sylph-like either, while the Galaxy Tab 3 weighs in at around 300g/10oz.
True it’s smaller than the others, but bigger than my Galaxy S3 (which, itself, is OK when typing for short periods but tedious in the long term), and should be ideal for my needs. And, of course, it’ll become part of my hospital kit.